Kindness in the workplace

One surprising benefit of kindness is it's knock-on effect. According to a study quoted by The American Psychological Association, recipients of kindness will not only pay it back to the person who showed them generosity, but “pay it forward” to someone entirely new.

Another study involving over 50,000 workers found that acts of kindness benefit organisations across a suite of key business metrics. This includes higher productivity, increased engagement, higher customer satisfaction and – crucially – lower staff turnover.

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